Privacy Policy

Last updated: 17 August 2026

South Coast Cleaning (“we”, “us” or “our”) is committed to protecting your
privacy and handling your personal information fairly, transparently and securely.

This Privacy Policy explains how we collect, use, store and protect your personal
information when you visit our website, contact us, request a quote or use our
cleaning services.

For the purposes of UK data protection law,
South Coast Cleaning is the data controller responsible for the
personal information described in this policy.

1. Our contact details

If you have any questions about this Privacy Policy or how we use your personal
information, please contact us using the details above.

2. Information we collect

We may collect and process the following types of personal information.

Information you provide to us

When you request a quote, contact us or become a customer, this may include:

• Your name
• Email address
• Telephone number
• Postcode and property or service address
• Information about the cleaning services you require
• Information you include in messages or enquiries
• Appointment and service details
• Billing, payment and transaction information
• Records of communications between you and us
• Your marketing preferences, where applicable

Please avoid sending us sensitive personal information unless it is genuinely
necessary.

Information collected when you use our website

When you visit our website, certain technical information may be collected
automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate location derived from your IP address
• Date and time of your visit
• Referring website or page
• Cookie and similar technology information

The information collected will depend on the technologies and services used on our
website and your cookie choices.

3. How we collect your information

We mainly collect personal information directly from you when you:

• Complete a quote or contact form on our website
• Telephone, email or message us
• Contact us through social media
• Ask us for a quotation
• Book or receive one of our services
• Otherwise communicate with us

We may also receive information from third parties where appropriate, for example
where another person has asked us to contact you about a service or where a
business customer provides details of an authorised contact.

4. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Responding to enquiries and providing quotations

We use your contact details and information about your property or requested
service to respond to your enquiry, provide a quotation and discuss potential work.

Our lawful basis is normally taking steps at your request before entering into a
contract and, where appropriate, our legitimate interest in responding to enquiries
and operating our business.

Providing our services

If you become a customer, we use your information to:

• Arrange appointments
• Provide cleaning and maintenance services
• Contact you about your booking
• Manage ongoing or repeat services
• Deal with changes, cancellations or queries
• Provide customer support

Our lawful basis is normally that processing is necessary to perform our contract
with you.

Payments, accounts and record keeping

We may process information relating to invoices, payments and transactions to
manage our accounts, collect payments and maintain appropriate business and tax
records.

Our lawful bases are performance of our contract, compliance with our legal
obligations and our legitimate interests in managing our business and finances.

Protecting our business and website

We may process technical and communications information for purposes including:

• Website and system security
• Preventing fraud or misuse
• Troubleshooting
• Protecting our legal rights
• Dealing with disputes
• Maintaining appropriate business records

Our lawful basis is our legitimate interest in protecting and operating our
business, customers, website and systems.

Marketing

We may occasionally contact customers or people who have requested information
about relevant South Coast Cleaning services where the law allows us to do so.

Where consent is required, we will obtain it before sending marketing.

Where permitted by law, we may rely on the existing-customer or “soft opt-in” rules
to tell customers about our own similar services, provided the applicable
requirements are satisfied.

You can opt out of marketing at any time by contacting us or using any unsubscribe
method included in the communication.

We will not sell your personal information to third parties for marketing
purposes.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to operate correctly,
remember preferences, understand how the website is used and improve its
performance.

Some technologies may be necessary for the website to function or may fall within
another exemption permitted by applicable law.

Where consent is legally required for a cookie or similar technology, we will not
use it until you have given the required consent.

Where applicable, you can accept, reject or manage optional cookies through the
cookie controls provided on our website.

You can also control cookies through your browser settings, although blocking
certain necessary technologies may affect how the website works.

6. Who we share your information with

We do not sell your personal information.

Where reasonably necessary, we may share personal information with trusted
organisations that help us operate our business, including:

• Website hosting and website maintenance providers
• Email and communications providers
• IT and software providers
• Accounting and bookkeeping providers
• Payment or banking providers
• Contractors or service providers assisting us with requested services
• Professional advisers such as accountants, insurers or legal advisers
• Government bodies, regulators, courts, law enforcement agencies or other
  authorities where required by law

Third-party service providers acting on our behalf are only permitted to use
personal information for the purposes for which it has been provided and must
protect it appropriately.

7. International transfers

Some of the technology providers we use may process or store information outside
the United Kingdom.

Where personal information is transferred internationally, we take reasonable
steps to ensure that an appropriate level of protection is in place as required by
UK data protection law. This may include relying on applicable adequacy regulations
or approved contractual safeguards.

8. How long we keep your information

We do not keep personal information for longer than reasonably necessary.

As a general guide:

• Enquiries that do not result in work will normally be retained for up to
  12 months
• Customer, service and contractual records may normally be retained for up to
  6 years after our relationship with you ends where necessary
  for legal, accounting, insurance or dispute purposes
• Financial and accounting records will be retained for the period required by
  applicable law
• Marketing information will be retained until you opt out, consent is withdrawn
  or we determine that it is no longer appropriate to retain it
• Website and technical information will be retained only for as long as reasonably
  required for security, administration and analytical purposes

We may retain limited information about a marketing opt-out so that we can make
sure we continue to respect your preference.

When information is no longer required, we will delete, anonymise or securely
dispose of it.

9. How we protect your information

We take appropriate technical and organisational measures to protect personal
information against accidental or unlawful loss, misuse, alteration, disclosure or
access.

Access to personal information is limited to people and service providers who
reasonably need it for legitimate business purposes.

However, no internet-based system or method of electronic storage can be guaranteed
to be completely secure.

10. Your data protection rights

Depending on the circumstances and the lawful basis we rely upon, you may have the
right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of how we use your information
• Object to certain uses of your personal information
• Request data portability in certain circumstances
• Withdraw consent at any time where we rely on your consent

You can exercise your rights by emailing
info@southcoastcleaning.uk.

We may need to verify your identity before dealing with a request.

Your rights are subject to certain legal conditions and exemptions, so a
particular right may not apply in every situation.

11. Data protection complaints

If you have concerns about how we have handled your personal information, please
contact us in the first instance:

We will take data protection complaints seriously and investigate them
appropriately.

You also have the right to complain to the UK’s data protection regulator, the
Information Commissioner’s Office (ICO).

12. Children

Our services and website are not directed towards children, and we do not
knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us unnecessarily,
please contact us so that we can review and, where appropriate, delete it.

13. Automated decision-making

We do not currently use personal information to make solely automated decisions
that have legal or similarly significant effects on individuals.

14. Third-party websites

Our website may contain links to websites, social media platforms or services
operated by third parties.

We are not responsible for the privacy practices of those third parties. We
recommend reviewing their privacy information before providing them with personal
information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our
business, website, technology or legal obligations.

The latest version will be published on our website and the “Last updated” date at
the top of this policy will be changed accordingly.

16. Contact us

For questions, requests or complaints relating to your personal information,
contact: